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Be part of an amazing global community
Browse 1000s of subjects, from Spanish to Philosophy
Enjoy 1-to-1 learning and teaching sessions
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Be part of an amazing global community
Browse 1000s of subjects, from Spanish to Philosophy
Enjoy 1-to-1 learning and teaching sessions
These terms apply to your use of the learning platform operated by 8BM (trading as 8Billionminds) at www.8billionminds.com (the “Platform” or “Website”). By registering or using the Platform you agree to this Agreement. Please also read our Privacy Policy. This document reflects how the Platform works today; certain clauses (marked below) should be reviewed by qualified legal counsel before reliance in formal proceedings.
In these Terms & Conditions, unless the context requires otherwise:
Natural derivations of the above terms have corresponding meanings.
2.1 You must be 16 years of age or older to register as a Member and use the Service. By registering you confirm that you meet this requirement (including via any age confirmation shown at sign-up).
2.2 You must provide accurate registration information and keep it up to date.
2.3 We may refuse or cancel membership at our discretion where we reasonably believe these terms or applicable law have been breached.
3.1 Creating an account and using many features of the Platform is free of charge. Members may also book paid lessons with other members; those payments are subject to section 3.4 and the rest of this Agreement.
3.2 Membership is personal to you. You must not share your login credentials or allow others to use your account.
3.3 We may suspend or terminate membership if you breach this Agreement, misuse the Platform, or where we are required to do so by law or a payment provider.
3.4 Payments, fees and refunds
Subject to this Agreement, we provide tools that allow Members to:
4(a) create and maintain a Profile that may be viewed by any User, including visitors who are not logged in, to the extent described in section 7;
4(b) search for and connect with other Members for peer-to-peer learning;
4(c) request, schedule and conduct Lessons (including video, audio, whiteboard and related features where available);
4(d) share links to the Platform or your public profile with others (we do not guarantee a separate “invite friends” reward programme unless we expressly offer one);
4(e) leave and receive reviews about completed lessons where the Platform enables this;
4(f) send and receive in-platform messages to other Members through the messaging areas we provide;
4(g) receive service notifications by email or on the Platform (for example lesson reminders, dispute updates or account messages), according to your notification settings;
4(h) raise and respond to Disputes about lessons as described in section 17;
4(i) use subject, availability and matching tools to find learning partners;
4(j) access help, contact and account settings we make available from time to time;
4(k) use any additional features we release on the Platform, which will also be subject to this Agreement and any specific rules we publish for those features;
4(l) We do not currently operate a member forum, “8BM Pages”, profile video (“Viddit”), or an internal credits currency. References to those features in older materials do not apply.
We may change, add or withdraw features with reasonable notice where practicable (see section 18).
5.1 You agree that you will:
5.2 You are responsible for your conduct and for any content you Post. We may remove content or restrict accounts that breach these rules.
6.1 You must choose a strong password and not disclose it to anyone.
6.2 You must notify us promptly at hello@8billionminds.com if you believe your account has been compromised.
6.3 We use reasonable technical and organisational measures to protect the Platform, but no system is completely secure; you use the Service at your own risk in that regard.
7.1 Your Profile is used to present you to other Users. Public profiles: unless we state otherwise for a particular field, profile pages can be viewed by anyone visiting the Platform, including Users who are not logged in.
7.2 By Posting content on your Profile or elsewhere on the Platform, you grant us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and adapt that content as needed to operate the Service (for example caching, thumbnails, and backup). This clause should be reviewed by legal counsel to ensure it is appropriate for your content and jurisdiction.
7.3 You represent that you have the rights to Post your content and that it does not infringe third-party rights.
7.4 Information that may appear on a public profile (depending on what you enter and Platform settings) includes, for example: display name, profile photo, “about me”, town or area, time zone, subjects taught or sought, availability, aggregated lesson statistics, reviews, and optional links you add. Your registration email address is not shown on public profile pages. See also our Privacy Policy (section “Public profile pages”).
7.5 Do not include sensitive personal data on your Profile that you do not wish to make public.
7.6 We may remove or hide Profile content that breaches this Agreement or applicable law.
7.7 Profile photo: you may add a photo to your Profile; a photo is optional. If you upload one, it may be visible as described in 7.4.
7.8 We do not operate separate “8BM Pages” or profile-video features; your Profile is the primary public presence on the Platform.
7.9 You may edit or remove much of your Profile content through account settings; some historical lesson or review data may remain as described in our Privacy Policy.
7.10 Misleading profiles (false identity, fake qualifications, or deceptive availability) may result in suspension or termination.
7.11 You retain ownership of content you Post, subject to the licence in 7.2. We do not claim ownership of your original teaching materials shared during lessons, but you must not Post content you are not entitled to share. The scope of the licence in 7.2 and related clauses should be confirmed with legal counsel.
8.1 You may end your membership by using the Delete account control in your account settings (Personal data / account area), or by emailing hello@8billionminds.com from your registered email address. Deletion is subject to completion of outstanding paid lessons or disputes where we reasonably require resolution first.
8.2 We may suspend or terminate your access immediately where you materially breach this Agreement, create risk for other Users or payment providers, or where required by law.
8.3 On termination, your right to use the Service ends. Provisions that by their nature should survive (including liability limits, indemnity, and dispute records) will continue to apply.
We process personal data as described in our Privacy Policy, which forms part of your understanding of how we handle information about you. You must comply with applicable data protection law when processing other Members’ personal data obtained through the Platform (for example during lessons).
10.1 We own or license Intellectual Property Rights in the Platform, branding, and materials we provide (excluding content you and other Members Post).
10.2 You may not copy, modify, or reverse engineer the Platform except as permitted by law.
10.3 Feedback you give us may be used without restriction to improve the Service. Legal review is recommended if you require feedback to be treated as confidential.
10.4 Lesson content and materials prepared by you or other Members remain theirs unless otherwise agreed between the parties; the Platform licence in section 7.2 does not transfer ownership of your materials to us.
10.5 You must respect confidentiality of non-public information shared in lessons or private messages.
10.6 We treat your account email and other non-public account data as confidential in accordance with our Privacy Policy. Information you choose to display on a public Profile (such as your display name) is not confidential in that sense. If your account holds a separate legal surname or similar field not shown publicly, we do not display it on public profile pages; only fields you enter for public display are visible as described in section 7.
11.1 We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation.
11.2 Maintenance, upgrades, or events outside our control (including internet or third-party outages) may affect access.
11.3 We are not a party to the contract between tutor and learner for the substance of a lesson; we provide the venue and tools and payment facilitation where applicable.
You must not use the Platform in any way that is unlawful, harmful, or inconsistent with sections 5 and 7. We may investigate reports and cooperate with authorities where required.
The Platform integrates with third parties (including Stripe, Google and LinkedIn for sign-in, and video/communication infrastructure). Their terms and privacy policies apply to your use of those services. We are not responsible for third-party websites or services linked from Profiles or messages.
14.1 Nothing in this Agreement excludes liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, or fraud).
14.2 The Platform is a venue for peer learning. We do not guarantee the quality, accuracy, or outcome of any lesson.
14.3 To the fullest extent permitted by law, we are not liable for disputes between Members except as expressly set out in section 17.
14.4–14.9 We are not liable for indirect or consequential loss, loss of profit, loss of data, or similar arising from use of the Service.
14.10 Subject to 14.1, our total aggregate liability to you arising out of or in connection with this Agreement or the Service in any twelve-month period is limited to the greater of (a) the fees you paid to us for paid lessons in that period (excluding amounts passed to tutors via Stripe), or (b) £100. This cap should be reviewed by legal counsel for your business model and jurisdiction.
You agree to indemnify us against reasonable losses arising from your breach of this Agreement, your content, your conduct in lessons, or your violation of law or third-party rights, except to the extent caused by our negligence or wilful misconduct.
16.1 This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence where applicable.
16.2 If any provision is invalid, the remainder continues in effect.
16.3 Contact: hello@8billionminds.com.
17.1 If you disagree with how a completed lesson went, you should first try to resolve it directly with the other Member. If you cannot, either party may open a Dispute through the Platform within the time window shown in the dispute interface (if no window is shown, contact us promptly after the lesson).
17.2 Disputes may be raised for both free and paid lessons. Provide accurate reasons and any evidence we request.
17.3 We will review Disputes in good faith using the information available on the Platform. Outcomes may include rejecting the Dispute, accepting it with no payment change (typical for free lessons), or for paid lessons accepting it with a refund or partial refund processed via Stripe where appropriate. Status labels in your account (for example “Processing refund” or “Dispute accepted”) reflect the payment context.
17.4 Refund timing depends on Stripe and banking processes after we approve a refund; we do not guarantee a specific number of days but will act without undue delay once a decision is made.
17.5 Our Dispute decision about use of the Platform and facilitated payments is final for those purposes; it does not prevent you from pursuing separate legal remedies against the other Member where permitted by law.
17.6 Abuse of the Dispute process may lead to account restriction.
18.1 This Agreement constitutes the entire agreement between you and us regarding the Service, superseding prior inconsistent terms on the Website unless we expressly agree otherwise in writing.
18.2 You acknowledge that you have not relied on any representation not set out in this Agreement.
18.3 We may assign our rights under this Agreement to a successor operator of the Platform with notice where required by law.
18.4 We may update these Terms from time to time. We will post the current version on the Platform with a Last updated date and, where changes are material, we will use reasonable efforts to notify Members (for example by email or a prominent notice on login). Continued use of the Platform after the effective date of updated Terms constitutes acceptance. If you do not agree, you must stop using the Service and may delete your account under section 8.1. Legal counsel should confirm whether this notice approach meets your regulatory obligations.
